Steve Ritchie, CEO of Papa John’s, has stepped up to lead the company forward in a positive direction. His handling of the recent challenges facing Papa John’s is a timely example of how to do things right in the corporate world. In a heartfelt letter to customers, he took steps to apologize for the recent behavior of others and outlined steps the company plans to take to reshape the corporate culture moving forward. In the letter, Ritchie outlined the action plan the company is embarking upon. The action steps are:
- Utilization of outside experts to help the company assess current corporate culture, diversity and inclusion practices, to help the company in setting goals moving forward.
- Reaching out to franchises and employees around the country, through on-site visits from senior management personnel, to gain insight on ways to improve.
- A promise of transparency throughout the process of moving the company forward.
For the 120,000 corporate and franchise employees that make up Papa John’s, this is undoubtedly welcome news.
Through his letter and action plan, Steve Ritchie Papa John’s is showing determination to not just lead the company forward, but also to do what is right. Despite recent setbacks and missteps, he is showing that with honesty and hard work the company can regain its footing and continue to grow. His commitment to transparency throughout the process is an important step in regaining and maintaining the trust of customers and employees.
Steve Ritchie’s actions show the right steps and attitude to take within the corporate world when faced with a challenge threatening the future of a company. Displaying honesty and empathy in this situation demonstrates the leadership needed to put Papa John’s back on the road to success. Steve Ritchie’s choice to be apologetic, honest, and empathetic is the smart move to bring the company forward into a brighter future.
Ryan Seacrest is an American radio and television personality who began in the radio and television industry acquiring small hosting jobs on sport shows and radio broadcasts throughout the 1990’s. He received his big break with the onset of the popular television show “American Idol” in the early 2000‘s. Moreover, it is said that during the prime of his career, which was around 2009, he was considered one of the highest paid television host and radio personalities at the time. Ryan Seacrest remained a host on American idol until its final season in mid-2016. Outside of American Idol, Mr. Seacrest has explored other ventures such as a radio hosting for programs like “America top 40” and “KIIS morning show” which broadcasts in Los Angeles. As well as “On The Air with Ryan” which is broadcasted in New York. He has had a very successful career as a television and radio personality. In an article from the Hollywood Reporter, it says that his poise and charming personality made him the boy next door for years during each week that he was broadcast into the homes of millions of viewers who tuned in faithfully to the beloved show “American Idol”. Another show where America got to see Ryan’s all-around boy next door personality is “Live with Kelly and Ryan”. His personality shines through with comedy skits as well as real life topics. He has won an Emmy for his participation in production of “Oliver’s Food Revolutions” just to name one of his many accomplishments.
Radio show host Ryan Seacrest is also a devout philanthropist who has a nonprofit foundation called “Ryan Seacrest Foundation”. This organizations aims at education in the entertainment industry with a focus on today’s youth. He is working on building multi media centers in the hospitals of chronically ill children to bring them uplifting content during their hospital stay. With 9 centers at children’s healthcare facilities already up and running in the Atlanta are, there are plans for more underway. His boy next door image is not just one that is portrayed for viewers on TV but a role he has taken to heart and seriously in life. His work in the community has brought smiles to many young faces and his plan is to keep doing such in the future.
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Steve Ritchie started with Papa John’s as a customer service representative in 1996 making only $6 per hour. Ten years after beginning that customer service job, Ritchie became a Papa John’s franchise owner. In 2010 he started taking on more leadership roles in company operations. Ritchie was promoted to Chief Operating Officer in 2014 and named President in 2015. Today, Steve Ritchie is the CEO of Papa John’s and is using the entrepreneurial spirit that brought him to the company’s top role to lead the company in a new direction.
Ritchie intends to set new goals for Papa John’s and is personally leading the effort to accomplish them. In an article from boardroominsiders.com, it says that Steve is bringing in independent experts to assist in the audit of Papa John’s culture and Diversity and Inclusion practices. Ritchie is sending his senior management into the field so they can personally listen to feedback from employees and franchisees. Those initiatives will allow Papa John’s to find their strengths and, more importantly, their weaknesses so they can set clear goals on how to do better. Ritchie has ensured transparency throughout this process and wants customers to hold the company accountable.
According to Inc.com, Steve Ritchie started in his role as CEO on January 1 of this year and has admitted that recent times have been the hardest of his 22 years with Papa John’s. To him, Papa John’s isn’t an individual; it is a company of 120,000 people from throughout the world. Those people come from all walks of life, from the communities they serve. They all work hard to provide their customers with better pizza and better service. Steve Ritchie Papa Johns and everyone at Papa John’s knows the only reason they are and will remain in business is the loyalty of their customers. Ritchie’s sincere wish is to continue to have the honor of serving them. Follow Steve on Twitter.
Full article: https://www.bloomberg.com/research/stocks/people/person.asp?personId=116958187&privcapId=325388