Steve Ritchie, CEO of Papa John’s, has stepped up to lead the company forward in a positive direction. His handling of the recent challenges facing Papa John’s is a timely example of how to do things right in the corporate world. In a heartfelt letter to customers, he took steps to apologize for the recent behavior of others and outlined steps the company plans to take to reshape the corporate culture moving forward. In the letter, Ritchie outlined the action plan the company is embarking upon. The action steps are:
- Utilization of outside experts to help the company assess current corporate culture, diversity and inclusion practices, to help the company in setting goals moving forward.
- Reaching out to franchises and employees around the country, through on-site visits from senior management personnel, to gain insight on ways to improve.
- A promise of transparency throughout the process of moving the company forward.
For the 120,000 corporate and franchise employees that make up Papa John’s, this is undoubtedly welcome news.
Through his letter and action plan, Steve Ritchie Papa John’s is showing determination to not just lead the company forward, but also to do what is right. Despite recent setbacks and missteps, he is showing that with honesty and hard work the company can regain its footing and continue to grow. His commitment to transparency throughout the process is an important step in regaining and maintaining the trust of customers and employees.
Steve Ritchie’s actions show the right steps and attitude to take within the corporate world when faced with a challenge threatening the future of a company. Displaying honesty and empathy in this situation demonstrates the leadership needed to put Papa John’s back on the road to success. Steve Ritchie’s choice to be apologetic, honest, and empathetic is the smart move to bring the company forward into a brighter future.