Papa John’s is an American pizza company that has its headquarters in Kentucky, Louisville and Jeffersontown. Among the largest pizza restaurants in the United States, Papa John’s runs as the fourth. It has not been an easy task for Papa John’s to be on the top list for pizza delivery and good customer service in a large and competitive market. Although it’s such an achievement, Papa John’s would not have attained that position, were it not for the intelligence and excellent leadership skills from their current CEO Steve Ritchie.
Steve is not only an intellectual but also a hard-working leader who is willing to go out of his way to make sure that the restaurant stays on the right track. Ritchie being the CEO and on the top rank of the company, he had to set a good example of what it means to be a good leader. In the early years of his new position, he traveled around the country to the different Papa John’s restaurants to have a clear perspective about venture because he believed that by doing so, he will improve Papa John’s chains.
When Papa John’s operation was at risk and needed a quick and smart move to keep it on the chain, Steve Ritchie provided one. In the last couple of weeks, it’s been a rough run for the Papa John’s restaurants, and only a man of integrity could take it back to the roots. Luckily, they had Steve Ritchie on the line, and he did this with a lot of wisdom and intelligence. It was during this challenging moment that Steve wrote a letter to the customers and presented a direct apology. In his letter, the company’s CEO promised the leader of some actions that they would take for the sake of the company.
According to Steve, they were planning to bring in some specialists to help review the company’s culture and diversity to allow the company to identify their strengths and weaknesses. He went ahead to promise of the company’s transparency and that they should be held accountable. He puts an end to his letter by thanking the customers for their loyalty, and on behalf of the company, he reminds them that it’s their wish to continue serving them.
With the leadership of Steve Ritchie, Papa John’s restaurants took a fascinating move by employing Jim Norberg as the Chief Operating Officer in July 2019. As a former COO of McDonald’s, Norberg is known for his good work. His performance and experience for over 30 years brought nothing but benefits to the McDonald’s restaurant. It is of great interest to keep a brand relevant to customers and Jim more than anybody else understands that, this is what he has been doing for the past years. For this reason, Steve and his board members needed him to make a change. Steve believes that Jim Norberg is the perfect man for the task.
Steve Ritchie is a man of his words! Ever since, he has been anything but practicing his words by endorsing responsibility, transparency, and ensuring that the company provides the best services ever. Ritchie has been passionate about the hiring of Jim Norberg. He not only trusts but he firmly believes that John Norberg will make a great Chief Operating Officer. On his side, John Norberg is happy for the position and is up for the task to help serve the customers better.
The involvement of specialists is most welcome as their knowledge in foodservice will make sure that Papa John’s makes the correct strategic steps for the years to come. Steve Ritchie is the man to look out for, the quick change he made at Papa John’s was a sign of a genuine effort to start the recovery process.